The customer assured the rep that his antivirus had not spotted anything and that his Wi-Fi network is secured.
He also described the problem on reddit, saying that his 50Mbps Comcast service would initially provide 6Mbps downloads on Steam before quickly "zeroing out." Re-starting the download led to the same result.Īfter hearing a description of the problem, the Comcast rep said, "I would recommend you to make sure the Wi-Fi is secure because it could be a virus trying to get into your computer."
Further Reading Comcast incompetence inspires more painful tales from customersThe customer was apparently trying to download a game through Steam when his Internet connection stopped working.
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